FAQs — Shipping RSS

We are shipping daily from our factory in Toronto, Ontario, Canada. Orders are picked up daily by Canada Post.  If you order early, we might be able to ship the same or next business day.  

No.  For sanitary and safety reasons, face masks cannot be returned. All masks are a final sale.

Yes. We have stock and we are continuously replenishing our mask inventory levels. Our manufacturing facility is controlled by our own management team and we plan our own production schedules.  Should the demand be greater than our current supply, the production will increase to fulfill your order as quickly as possible. In the case of delayed deliveries, you will be notified at the time of order.

Yes, we will ship anywhere in the continental USA, as well as internationally. A shipping cost estimate will be provided based on your location. A full address and postal code is required to research a shipping quote for your destination.

Shipping Times We process and ship orders Monday through Friday, within 1 to 2 business days of receiving your order.  All orders are shipped from our Toronto factory, using Canada Post or Fedex.  Typically, if you place your order Monday to Friday before 12pm EST - it will be shipped the same or next business day. Once your order is picked up by the shipping company, you will receive an email with a  tracking number to track your order delivery.  Delivery Times You may select from several shipping options when you place your order. Canada Post delivery times are 1-8 days.  Fedex delivery times are 1-3 days. Please keep in mind that shipping companies are experiencing higher than normal volumes, and on some days delivery...